Privacy Policy

Scope

This Privacy Policy applies to the Tailstory mobile applications for iOS and Android, the Tailstory website, and related services that link to this policy. Tailstory is designed for pet owners worldwide and is not a human medical service.

We use "Tailstory", "we", "us", and "our" to refer to the operator of the Tailstory service. You can contact us at hello@tailstory.app.

Data We Collect

Account and authentication data

We collect information you provide or use to sign in, such as your name, email address, phone number, one-time passcode request records, Google Sign-In identifier and basic profile, authentication provider, consent records, city, country or commerce region, timezone, preferred language, and profile details.

Pet care content

You may add pet profiles, photos, species, breed, sex, birthday, weight, character, living-place details, chip numbers, neuter status, health diary events, vaccines, parasite care, grooming, lab tests, vet visits, custom events, reminders, notes, body-atlas markers, feeding logs, rations, stool observations, walks, mood, tags, and route data.

Documents, photos, and files

Tailstory lets you upload and store pet documents and media, including pet passports, lab results, treatment plans, receipts, PDFs, document photos, pet photos, feeding photos, walk photos, and files attached to events.

Location, device, app, and diagnostics data

If you choose location-based features, we may collect precise location while you actively record a walk and coordinates used to detect your city. We may process device platform, app version, language, approximate region, network status, push notification tokens, crash reports, stack traces, performance measurements, navigation and product interaction events, resource timing, logs, and error diagnostics.

Subscription and purchase data

For Premium features, we process your Tailstory user identifier, subscription state, product and offering identifiers, entitlement status, paywall interactions, purchase and restore events, storefront country, store environment, and store-provided transaction references. Apple and Google process payments; Tailstory does not receive your full payment card number from an app store.

Customer support data

If you contact support, we process your email address, display name, support messages, attachments you choose to send, and technical conversation identifiers needed to reply and troubleshoot your request.

How We Use Data

We use information to:

• create, authenticate, secure, and maintain your Tailstory account;
• sync pet profiles, diaries, documents, courses, family access, and subscriptions;
• record active walk routes and show walk summaries when you choose that feature;
• send reminders, inbox items, service notices, and push notifications you allow;
• provide customer support, troubleshoot bugs, detect abuse, and protect the service;
• measure app quality, performance, stability, and feature usage;
• comply with law, store rules, accounting, security, and legal obligations.

Service Providers And Sharing

We disclose information only as needed to operate Tailstory, provide features you request, comply with law, or honor your choices. The service providers relevant to the app include:

• our Tailstory backend, database, object storage, hosting, and content-delivery providers, which store and serve account, pet, document, location, device, and subscription data;
• RevenueCat, which manages subscription offerings, purchase validation, entitlement state, purchase history, and customer attributes such as Tailstory user ID, email, display name, phone number, language, country, and app version when supplied by Tailstory;
• Sentry, which processes crash, error, performance, and diagnostic information so we can maintain service quality;
• Crisp, which processes support profile details, conversation messages, attachments, and technical identifiers when you use customer support;
• Expo Push Service and the Apple or Google notification service, which process push tokens and message delivery data when notifications are enabled;
• Google Sign-In, which processes an OpenID Connect token, Google user identifier, email, and basic profile after you explicitly choose Google authentication;
• Apple App Store and Google Play, which process billing and store transactions;
• family members you invite or join with, according to the pet access choices in the app;
• authorities or other parties when required by law, safety, fraud prevention, or legal process, or as part of a business transaction subject to applicable safeguards.

These providers process information under their own terms and privacy commitments and only receive the data needed for the relevant Tailstory function.

Advertising, Sale, And Cross-App Tracking

We do not sell personal data. We do not use personal data for cross-app advertising tracking. Tailstory does not use advertising or attribution SDKs, does not access the iOS advertising identifier for tracking, and does not ask for App Tracking Transparency permission while those practices remain absent.

We do not use pet health diary records, documents, photos, support messages, or precise walk routes for third-party advertising.

Sensitive Features And Permissions

Camera and photo-library access are used for photos and uploads you initiate. Document access is used when you select a file to upload. Location permission is requested in context for city detection or recording a walk route. Notification permission is requested in context to register a push token and deliver reminders or service messages. You can change these permissions in your operating-system settings.

Tailstory may include pet health and care information, but it is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. Consult a qualified veterinarian for veterinary advice, diagnosis, treatment, or emergencies.

Retention And Deletion

We retain account and pet care information while your account is active or as needed to provide Tailstory. Diagnostic and support records are retained only as long as reasonably needed for support, security, product quality, dispute resolution, legal compliance, and backup recovery. App stores, RevenueCat, Google, Sentry, Crisp, Expo, and hosting providers may retain records under their own documented retention and legal obligations.

You can delete individual pets, events, walks, documents, and other content in supported app flows. You can delete your account in the app profile or use our public deletion page. We delete or de-identify associated personal data unless retention is required or permitted for security, accounting, disputes, backups, or law.

Cached files may remain on your device until you, the app, or the operating system removes them. Uninstalling Tailstory does not delete server-side account data and does not cancel an App Store or Google Play subscription.

Your Rights And Choices

Depending on where you live, you may have rights to access, correct, delete, export, restrict, object to, or withdraw consent for certain processing. You can update some information inside the app. You may submit a privacy request by email. We may need to verify your identity before fulfilling a request.

You can manage device permissions in your operating-system settings and manage or cancel app-store subscriptions through the App Store or Google Play subscription controls.

Children

Tailstory is intended for pet owners and general audiences, not for children as the primary audience. We do not knowingly collect personal data from children where parental consent is required by law. Contact us if you believe a child provided personal data without appropriate consent so we can review and delete it where required.

International Transfers And Security

Tailstory is offered worldwide, so information may be processed in countries other than the country where you live. We use technical and organizational measures designed to protect information, including encrypted transport, access controls, and protected authentication token storage where appropriate. No online service can guarantee perfect security.

Contact

For privacy questions, support, deletion, or data requests, contact Tailstory at hello@tailstory.app.

We may update this policy as Tailstory changes. If we make material changes, we will update the effective date and may provide additional notice in the app or on the website.